Client Terms of Service

1. Who these terms are between

These Terms & Conditions ("Terms") are a legal agreement between Yarotech ("Yarotech", "we", "us", "our", the "Agency") and you, the business or individual who has engaged us to build and/or manage a website (the "Client", "you"). By requesting, using, or paying for our services — including by sending a message through your website chat link — you agree to these Terms. If you are agreeing on behalf of a company, you confirm you are authorized to bind it.

2. Definitions

• Service — the website design, build, hosting, and ongoing update services we provide to you.
• Site — the website(s) we build and/or manage for you.
• Web Agent — the automated chat service we give you (via a private link) through which you request changes to your Site.
• Chat Link — the private, personal web link we provide so you can message the Web Agent. Anyone who has the link can send requests, so treat it like a password.
• Content — text, images, logos, videos, and other material you provide or ask us to publish.

3. The Service — what we do

We design, build, host, and maintain your Site, and we make ongoing changes at your request. You don't need any technical skill or a login: you simply send your requests in plain language (for example, "update our hours" or "add a new photo to the homepage") through your Chat Link, and we implement them.

Depending on what you have arranged with us, the Service may include: initial design and build; publishing your Site to a web address; ongoing edits and content updates; a preview before changes go live; and hosting and basic upkeep.

4. How change requests work

• You send a request through your Chat Link, in plain language.
• We prepare the change and, for anything beyond a minor edit, we may show you a preview or confirm with you before it goes live. Where a confirmation step is enabled, we will not publish a significant change until you approve it.
• We publish the change to your live Site.
• We can revert. If a change is not what you wanted, tell us and we will restore the previous version.
• Turnaround. We aim to handle requests promptly, but we do not guarantee a specific response or completion time.

5. Automated and AI‑assisted service — please review your Site

Our Service is delivered using automated and AI‑assisted tools. This lets us make changes quickly and affordably, but it means:

• Automated changes can occasionally contain errors, misunderstand a request, or produce unexpected results.
• You are responsible for reviewing your Site after changes — especially anything people rely on, such as prices, product or service details, business hours, contact details, and any legal, regulatory, or safety information.
• We are not responsible for losses arising from automatically generated content that you did not review and correct. If something looks wrong, message us and we will fix or revert it.

We take reasonable steps to safeguard your live Site — including keeping backups and the ability to revert — but the Service is not a substitute for your own review of important content.

6. Your responsibilities

You agree to:

• Provide accurate, lawful, and up‑to‑date information and Content.
• Hold all necessary rights to any Content you give us (see §7).
• Review changes and promptly flag anything that is wrong.
• Keep your Chat Link private. You are responsible for requests sent through your Chat Link. Tell us immediately if you believe it has been shared or misused, and we will issue a new one.
• Use the Service only for lawful purposes and in line with our Acceptable Use Policy (§8).

7. Content and intellectual property

• You own your Content. You keep ownership of the text, images, logos, and other material you provide. You grant us a license to host, reproduce, adapt, and publish it as needed to provide the Service.
• You are responsible for your Content's rights. You confirm you own, or are licensed to use, all Content you provide (including photos, fonts, and copy) and that it does not infringe anyone's rights. Where we source stock assets on your behalf, we pass through the applicable license terms; some assets may not transfer if you leave.
• The delivered Site. On full payment of any fees due, you receive a license to use the Site we deliver for your business. The underlying tools, templates, code frameworks, and systems we use to build and run the Site remain ours or our providers'.

8. Acceptable use — prohibited content

You may not use the Service, or ask us to publish anything, that is illegal, fraudulent, defamatory, harassing, hateful, or infringing; is sexually explicit, promotes violence, or exploits minors; sells or promotes regulated goods or services without the required authorizations; contains malware or is used for phishing, spam, or deceptive practices; or violates any third party's intellectual‑property, privacy, or other rights. Our full Acceptable Use Policy applies. We may decline, remove, or revert any request or Content that we reasonably believe breaches these Terms, and may suspend the Service for serious or repeated breaches (see §16).

9. Hosting, web address, and availability

• Web address. Your Site is served on a web address we provide (for example, a .sitenetwork.net address) and/or your own custom domain if you have one.
• Your domain and DNS. If you use your own domain, you (or your domain registrar) control its DNS settings. Pointing your domain to us, or later pointing it away, happens on your side; removing a web address from our system does not change settings held at your registrar.
• Availability. We aim to keep your Site online but provide the Service on a best‑effort basis. We do not guarantee uninterrupted or error‑free availability, and the Site may be unavailable during maintenance, updates, or events outside our control.
• Suspension. We may temporarily take your Site offline (showing a "temporarily unavailable" notice) or pause changes — for example, for non‑payment, suspected abuse, or a legal reason. We will restore it once the issue is resolved.

10. Fees and payment

The fees for the Service, what they include, and the payment schedule are as set out in your order, quote, or plan agreed with us, which forms part of these Terms. Unless stated otherwise there: fees are billed in advance, are non‑refundable except where required by law, and are exclusive of any applicable taxes. If fees are overdue, we may suspend the Service until payment is made.

11. Privacy and data

• Messages and Site data. We process the requests you send through your Chat Link, and the Content and data associated with your Site, in order to provide the Service.
• Website visitors. Your Site may collect information from your visitors (for example, through a contact form). You are responsible for having an appropriate privacy notice and any required consents on your Site.
• Providers. We use trusted third‑party providers to host your Site, send email (such as contact‑form and notification emails), and deliver content securely. See our Privacy Policy at https://yarotech.net/privacy for how we handle personal data.

12. Third‑party services

Your Site may rely on, link to, or integrate third‑party services (hosting, email delivery, maps, analytics, payments, etc.). Those services are governed by their own terms, and we are not responsible for them.

13. Disclaimers

Except as expressly stated, the Service and the Site are provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non‑infringement. We do not warrant that the Service or Site will be uninterrupted, error‑free, or secure, or that automatically generated content will be accurate or complete.

14. Limitation of liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill.
• Our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amount you paid us for the Service in the twelve (12) months before the event giving rise to the claim, or (b) one hundred US dollars (USD $100).

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

15. Indemnification

You agree to indemnify and hold harmless Yarotech and its providers from claims, damages, and costs (including reasonable legal fees) arising from Content you provide, your use of the Service, or your breach of these Terms.

16. Term and termination

• Term. These Terms apply for as long as we provide the Service to you.
• Termination. Either party may end the arrangement on thirty (30) days' written notice, or as otherwise set out in your plan or order. We may suspend or terminate immediately for serious breach, non‑payment, or legal reasons.
• On termination. We will stop providing the Service and may take the Site offline. On request within thirty (30) days after termination, we will provide a reasonable export of your Content. Fees owed remain payable. Sections intended to survive (ownership, disclaimers, liability, indemnity) continue.

17. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you (for example, by email or a notice in your chat) and post the updated version with a new "Last updated" date. Continued use of the Service after the changes take effect means you accept the updated Terms.

18. Governing law and disputes

These Terms are governed by the laws of the State of Michigan, without regard to its conflict‑of‑laws principles. The exclusive venue for any dispute arising out of or relating to these Terms or the Service will be the state or federal courts located in Oakland County, Michigan, and you consent to the personal jurisdiction of those courts.

19. General

• Entire agreement. These Terms (plus any order or quote you have agreed) are the entire agreement between us on this subject.
• Severability. If any part is unenforceable, the rest stays in effect.
• No waiver. Not enforcing a right is not a waiver of it.
• Assignment. You may not assign these Terms without our consent; we may assign them to an affiliate or successor.
• Force majeure. Neither party is liable for delays or failures caused by events beyond reasonable control.

20. Contact